Edward Mellor sought to provide an enhanced and tailored conveyancing experience for their clients, strengthen relationships with their panel of local conveyancing solicitors and improve business intelligence around the large volume of transactions their agency generates. They embedded Hoowla’s cloud based conveyancing panel management software at the start of 2015 to achieve just that.
Hoowla’s panel management software is used by over 70 members of Edward Mellor’s team along with their panel of conveyancing solicitors and their clients. Hoowla generates instant conveyancing quotes for home-movers and refers them directly to Edward Mellors panel firms. Edward Mellors team monitor successful instructions and help win work for their solicitors, all supported and streamlined by Hoowla’s conveyancing technology. A suite of business intelligence reports provide detailed insight from quotes right through to completions across the agency. Built in accounts ensure all financial matters linked to referrals are covered too.
Edward Mellor’s panel of conveyancing firms have also embraced Hoowla’s conveyancing technology by adopting their case management software to progress cases from instruction through to post completion. The firms spared no time embedding the software into their practices and quickly familiarised themselves with Hoowla. The intuitively designed software and round the clock support from the Hoowla team ensured the transition went smoothly.
Suzanne Wharton, Operations Manager at Edward Mellor comments; “Our staff and the solicitors in our panel find it easy to use and it has streamlined the process of referring clients to our panel. With complete visibility of the progression of all of our properties we can quickly react to anything that may slow down progress and step in to support our panel firms. Hoowla helps us maintain a great working relationship with our solicitors and provide a fantastic conveyancing experience for all of our clients. The back-office set up is also very easy to use, including setting up users, managing invoicing and reporting. The team at Hoowla have been supporting us every step of the way, listening to our feedback and have been quick to react and enhance their service incorporating our ideas.”
Adam Curtis, CEO of Hoowla, comments; “We’ve worked closely with the team at Edward Mellor, with every member of their panel and most importantly listened to their feedback to ensure Hoowla really delivers results for them. Our customisable workflow technology has allowed Edward Mellor and their panel firms to really tailor the home-moving experience for their clients. Our team thoroughly enjoys working with such a modern, progressive agency and group of conveyancing firms.”
Hoowla now helps to keep Edward Mellor and their clients in the loop on the progress of all their property transactions. The home-moving experience has been enhanced with the team regularly seeing clients log in for updates on their case, to ask questions and provide information. Everyone benefits from access to the online case tracking and collaboration tools and an improved level of transparency Hoowla brings.
Hoowla, an online conveyancing case management provider and recognised alternative to the Law Society’s Veyo platform, also provides panel management software which allows estate agents and mortgage brokers to manage their own private panel of solicitors. Hoowla keeps everyone in the loop throughout the conveyancing process through a modern, professional interface. Hoowla offers 24 hour support and works closely with customers, quickly integrating feature requests into the system at no extra cost.