Peter Ambrose raises important points about conveyancing quality and the need for data to challenge assumptions. The debate surrounding the role of “factory conveyancers” in the industry must move beyond anecdotal claims. With over 11 years in the field, Hoowla Case Management has spent the past 7 years collecting valuable data through its enquiry management features. This data offers unique insights that can foster a more evidence-based discussion.
What the Data Shows
Enquiries Per Transaction:
From 87990 sale cases processed through Hoowla conveyancing software over two years, the average number of enquiries per transaction is approximately 20—slightly higher than Peter’s reported figures. Breaking it down:
- Freehold transactions average 18 enquiries.
- Leasehold transactions, with their additional complexities, average 26.
- Some cases require as few as 10, while others demand as many as 378 enquiries.
Yearly Trends:
Our data reveals a steady increase in enquiries:
- 2022: 20 enquiries per transaction.
- 2023: 21 enquiries per transaction.
- 2024 (January–October): A slight dip to 18, though the year is still ongoing.
Completion Times vs. Enquiries
A surprising trend emerges when analysing completion times. Our data indicates that:
- Higher enquiry numbers don’t always mean longer completion times. For instance, transactions taking 8–12 months often involve fewer enquiries.
- Conversely, quick transactions (e.g., 60 days) sometimes involve as many as 76 enquiries.
This suggests that delays often stem from inefficiencies elsewhere, not just enquiry volumes.
How Hoowla Supports Enquiry Management
Hoowla’s tools simplify enquiry management for both purchaser-side and seller-side conveyancers:
- For Purchasers: Easily draft, send, and track enquiries directly to the seller’s solicitor. Responses are automatically updated in the case.
- For Sellers: Hoowla’s OCR technology scans documents, extracts relevant enquiries, and integrates them into the case, speeding up reply preparation.
We also streamline other processes, like pre-filling OS1/2 forms with case data to reduce duplicate entry and save time. A demonstration video on our website shows these features in action.
Insights Beyond Numbers
The true measure of conveyancing quality isn’t just the number of enquiries; it’s the relevance and efficiency of resolving them. Our data debunks the myth that “factory conveyancers” are the primary source of high enquiry volumes. Interestingly, high-street conveyancers, often smaller and more client-focused, raise more enquiries due to case complexity.
Toward a Data-Driven Future
Conveyancing quality requires structured analysis, not outdated assumptions. Hoowla enables firms to document, refine, and benchmark their processes, fostering a culture of continuous improvement. We’re committed to sharing further insights to support constructive conversations about conveyancing challenges and how technology can enhance quality for firms of all sizes.
For a closer look at Hoowla’s tools or to discuss how we can support your firm, visit our website or contact us directly.