Rhodda & Co LLP Solicitors are a two department firm specialising in private client work and conveyancing. Based in Clacton-on-Sea they cover both the local area and further afield.
Within the firm there are four qualified solicitors and a conveyancer who offer a wealth of local knowledge and many years’ experience in each individual area of law.
Rhodda & Co pride themselves on providing clients with a smooth, personal and knowledgeable service.
Rhodda & Co had already been using a case management system, but were looking to switch to a new provider after experiencing issues with their previous supplier. Conveyancing is a legal area which is always changing in some way and letters, workflows, reports and documents need to be altered often.
The conveyancing department was looking for a system that was easier and quicker for the team to update as and when they needed to.
Customer service was also a highly important factor; lack of customer support, limitations within the system and difficulty to update documents meant their previous system was costing them valuable time.
Hoowla works with each customer to tailor the system to meet the needs of the firm.
Rhodda & Co required a system that could be tailored to their way of working, that they could easily alter at any time and had excellent customer support to help with the transition to the new system and beyond.
The customer service is second to none. All of Hoowla are there to assist whenever needed, but in honesty the system is so simple most issues can be worked out without recourse to Hoowla staff.
Emma Warren
Since implementing Hoowla’s case management system the conveyancing team are able to produce letters, precedent packs and reports much quicker, allowing them to do more work in the day.
When templates, workflows, documents, reports and letters need altering it is easy for the Head of Department to do so without needing help from the Hoowla team, while knowing they are only a phone call away if needed.
Hoowla provides the whole team an ‘at a glance’ way, within the case screen, to see at what stage a matter is.
Hoowla promotes a modern approach to conveyancing case management software.
The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDL T submissions, dashboard reporting and more.
To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or click the ‘Watch Demo’ button.