The Customer Support role will challenge and support you, so that you can work with and help our customer base. We are passionate about improving an industry, helping customers and solving problems. We strive to provide the very best software and an excellent service to our customers and are continually developing new and exciting tools to enhance our offering.
The role isn’t just tech support, it’s people support. It won’t always be easy, but if you’re resourceful, ask questions, and enjoy helping people this could be the perfect fit for you.
What we are looking for
We are looking for you to join our customer relationship and new business team. You will help us : –
- set up new customer accounts
- talk to potential customers
- train new users on the system
- support existing customers
- market our services
You will become an integral member of our team, helping to drive the business forward and improve user experience. You will have the opportunity to work closely with our software developers, our products, and gain expert knowledge of the legal software market.
Who we want
Skills are important, but so is attitude. If you love talking to customers and helping troubleshoot IT related issues then you will be in good company.
You must : –
- be proficient with technology. Knowledge of software systems is a bonus
- care about the details
- have strong reading & writing skills
- be able to work under pressure
- be able to work on your own initiative
- have a strong desire to learn
- be able to talk to customers clearly and politely
- be confident and have your own opinion
- be a problem solver
- be a great communicator
It’d be great if you have : –
- knowledge of the conveyancing/legal industry
- experience in customers training or client account setup
- understanding of social media tools
- experience working in the software industry
- an understanding of online software and services
Here’s how to apply:
Fill in the form below to let us know about yourself, your experience and why you’d be a perfect fit for the role.
Step 1: Send us your most up to date CV & make sure you include a covering letter explaining why you would be a great fit for this role.
Step 2: Complete the technical scenario question in your own words as though you are explaining this to someone who does not know how.
Step 3: Be authentic, honest and enthusiastic! We want to get to know you.
Additional Notes:
We highly recommend that you sign-up for a free account with Hoowla to familiarise yourself with the platform.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is this close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we’re dedicated to adding new perspectives to the team and encourage everyone to apply.
Though this job is advertised as full time for the right candidate we would be open to a more flexible part time arrangement.