Bowling & Co Solicitors is a well-established law firm based in London, offering a wide range of legal services with a strong focus on personalised client care. Their commitment to clarity, transparency, and professionalism extends to every client interaction, particularly at the onboarding stage.
Prior to implementing Hoowla, Bowling & Co managed their quoting process manually. This approach was time-consuming and made it difficult to maintain consistency across departments. The firm needed a solution that could generate accurate and professional quotes for both their conveyancing and private client departments, including wills and probate. They also wanted to avoid relying on impersonal, self-service online forms, instead preferring to preserve the personalised service they are known for. At the same time, they were looking to improve efficiency and reduce the administrative burden on staff without compromising the client experience.
Bowling & Co introduced Hoowla’s Quote Calculator as an internal tool rather than a public-facing website feature. This allowed them to maintain control of the quoting process while improving speed and accuracy. The calculator enables staff to instantly produce bespoke quotes based on key factors such as property type, location, transaction type, and value. All associated costs, such as VAT, SDLT or LTT, Land Registry fees, and relevant disbursements, are automatically included.
For private client work, including wills and probate, the system supports both fixed-fee options and variable pricing structures, depending on estate value and case complexity. The firm can easily manage and update their own fee scales, ensuring that any changes to stamp duty bands or third-party costs are immediately reflected in the quotes. All quotes generated are stored within Hoowla’s dashboard, giving the team complete visibility over enquiries and allowing for timely follow-up.
By keeping the quoting process internal, Bowling & Co are able to provide a more guided and consultative experience. Rather than asking clients to complete online forms, staff can walk them through the quote in real time, whether over the phone or in person, explaining what’s included and answering questions immediately. This supports the firm’s client-first ethos and is especially beneficial in sensitive or complex areas such as probate.
Hoowla has streamlined our quoting process by automating calculations, enabling instant quote generation, and allowing clients to receive and accept quotes online without delayMohammed Moula
With Hoowla’s Quote Calculator, Bowling & Co have significantly reduced admin time while improving the accuracy and consistency of their quotes. Clients now receive clear, upfront pricing instantly, helping to build trust from the first interaction. The internal quoting process supports a more personal, consultative experience, especially valuable in sensitive areas like probate.
The tool fits into the firm’s existing workflow, delivering immediate benefits without the need for full system migration. With all quotes stored and trackable in Hoowla’s dashboard, follow-ups are easier, onboarding is smoother, and conversion rates are likely to improve.
Hoowla promotes a modern approach to conveyancing case management software.
The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDL T submissions, dashboard reporting and more.
To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or click the ‘Watch Demo’ button.
