Knight Richardson is a conveyancing-only firm based in Harrogate. With a focus on providing clients with a professional and seamless service, the firm needed a case management system that could support every stage of the client journey, from quote generation through to case completion, while allowing them to maintain control over branding, workflows, and client communication.
As a specialist firm, Knight Richardson required more than just a tool to manage cases. They needed a single platform that:
Integrated the entire client journey, without re-entering data or switching between systems.
Supported clear, proactive client communication to reduce inbound queries.
Allowed them to customise quotes, letters, and workflows without relying on developers.
Delivered efficiency in everyday tasks such as stamp duty submissions, document sharing, and digital signatures.
In 2019, Knight Richardson adopted Hoowla’s all-in-one conveyancing software. With features including a built-in quote calculator, online client case tracking, digital signatures, and customisable letter templates, the team were able to manage the full conveyancing process within one system. Default workflows gave them a strong foundation from day one, while the flexibility to adapt and scale settings, templates, and workflows put them in complete control of how the software supports their business.
Hoowla has streamlined our quoting process by automating calculations, enabling instant quote generation, and allowing clients to receive and accept quotes online without delayMohammed Moula
Since adopting Hoowla, Knight Richardson has streamlined their entire client journey, from the moment an enquiry is received right through to case completion. By managing everything within one platform, they’ve reduced duplication, sped up processes, and ensured a smoother experience for both their team and their clients.
Client communication has been enhanced through Hoowla’s online case tracking, giving clients 24/7 access to updates without needing to call the office. Combined with features like digital signatures and secure document uploads, cases now progress faster and with fewer obstacles. At the same time, customisable templates allow the firm to maintain a consistent, professional brand image across all correspondence. Importantly, Knight Richardson has full autonomy to adapt workflows, documents, and settings to suit their needs, giving them the confidence to grow with a system that evolves alongside their business.
Hoowla promotes a modern approach to conveyancing case management software.
The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDL T submissions, dashboard reporting and more.
To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or click the ‘Watch Demo’ button.
