Challenge

Cartridges Law faced the challenge of modernising their conveyancing operations while maintaining their client-focused approach. Their previous system, Redbrick, had limitations that made it difficult to work as efficiently as they wanted. The team needed a solution that would allow them to generate accurate quotes quickly, simplify workflows without relying on external developers, and integrate with essential legal services like the Land Registry and The Law Society.

Additionally, the firm wanted to improve case tracking and communication, ensuring clients stayed informed throughout the conveyancing process. Managing live file migration without disrupting ongoing work was another key concern, as they couldn’t afford downtime that would impact service delivery. Ensuring a smooth transition and adopting a system that could evolve with their needs were their main priority.

Solution

Cartridges Law found a solution that addressed their challenges by adopting Hoowla’s conveyancing software. The platform provided them with a modern, flexible system that not only managed cases but also streamlined their entire conveyancing process.

One of the features that stood out to the team was Hoowla’s quote calculator, which allowed them to generate fast, accurate quotes for clients, ensuring transparency from the outset. They also gained the ability to customise workflows without needing a developer, meaning they could adapt the system to fit their unique way of working.

Hoowla’s email integration helped keep all communications in one place, making it easier to stay organised and maintain clear records of every case. The digital onboarding tools and client portal enabled smoother interactions, while the case overview screen provided instant updates, helping the team track progress efficiently.

During the transition, Hoowla took care of migrating Cartridges Law’s live files, ensuring a smooth switch without disruption. Comprehensive training was provided at no extra cost, allowing the team to get up and running quickly.

Solutions Implemented:

• Tailored Conveyancing Software
• Legal Accounts

Results

The overall result for Cartridges Law was improved efficiency and faster case handling. Hoowla’s conveyancing software has improved their processes, enabling quick quote generation, customised workflows, and better case tracking. Digital tools enhanced communication with clients, ensuring transparency and satisfaction. The swift migration and comprehensive training allowed the team to quickly adapt, leading to a more organised and client-focused conveyancing service that set them up for future growth.

With ongoing access to Hoowla’s support team, Cartridges Law continues to refine its use of the system, further enhancing efficiency and client service.